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Shipping & Delivery Policy

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Turnaround
All orders are shipped within 48 hours; Monday – Friday 8.30am – 5pm.

Carriers
We use the following carriers to deliver our orders:

  • Star Track – Large and bulk order or where customers have requested same day or overnight delivery.
  • Australia Post – Standard Postage
  • Australia Post – Express Postage

Insurance
Delivery insurance is not normally provided, however Customers can request insurance and at their own cost, in which case we will update your order with the insurance information.

Tracking
Order tracking is not normally provided, however should the carrier provide a tracking number, we will update your order with the tracking information.

Customers can request order tracking and their own cost, in which case we will update your order with the tracking information.

Shipping Rates
The rate charged for the shipping of your order is based on the weight and size of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.